Terms and conditions

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Booking and Payment Policy:

Full payment for all transportation services is required prior to the scheduled pickup or commencement of transport. A booking is not considered confirmed until payment has been received and acknowledged by Verified Transport. We reserve the right to cancel or postpone any booking where payment has not been received by the required date. Please note we charge a 3.5% transaction fee for all card payments. 

Cancellation Policy:

The following cancellation policy applies to all confirmed bookings and may be waived at our discretion:

• More than 96 hours prior to the scheduled pickup: Deposit is 100% refundable.
• Between 48 and 72 hours prior to the scheduled pickup: 50% of the deposit will be refunded.
• Less than 48 hours prior to the scheduled pickup: The deposit is non-refundable.

Cancellation requests must be submitted in writing by email.

Waiting Time Policy:

Customers are responsible for ensuring that the vehicle and/or authorized representative is available at the agreed pickup location and scheduled appointment time. If our driver is required to wait due to customer delay, an $60HR Waiting Time Fee may be charged at our discretion, up to a maximum of $200.00 for 3.5 Hours- and in the case where the vehicle is not ready same day, an additional $200.00 will be charged as a hotel and meal allowance, and is immediately due prior to the release of the vehicle.

Credit Card Chargeback Policy:

By booking transportation services with Verified Transport, the customer acknowledges that they have authorized the agreed payment and agree not to initiate a credit card chargeback or payment dispute for services provided under this agreement without first attempting to resolve the matter directly with Verified Transport INC. Where transportation services have been performed in accordance with this agreement, the customer agrees that Verified Transport is entitled to recover all amounts owing, together with any chargeback fees, collection costs, legal fees, court costs, and any other reasonable expenses incurred in responding to or defending a payment dispute, to the fullest extent permitted by law. Nothing in this policy limits a customer's rights under applicable consumer protection legislation.

Weather, Road Closures, Wildfires and Border Delays:

Verified Transport operates as safely and efficiently as possible; However, transportation schedules may be affected by circumstances beyond our control. These circumstances include, but are not limited to: Severe weather, snow, ice, flooding or high winds, highway or bridge closures, traffic incidents, wildfires or evacuation orders, border crossing delays, mechanical inspections by regulatory authorities, government restrictions or emergency declarations, or other unforeseen events beyond the reasonable control of Verified Transport. Pickup and delivery dates are estimates only and are not guaranteed unless expressly agreed to in writing. Verified Transport shall not be liable for delays, storage costs, missed appointments, rental vehicle expenses, loss of income, or any indirect or consequential damages resulting from events beyond our reasonable control. Verified Transport will maintain communication with the customer and provide updates whenever practical regarding any significant delays.

Additional Charges for misrepresented or undisclosed vehicle conditions:

Verified Transport reserves the right to assess additional charges where services beyond the original booking are required, including but not limited to: Inoperable vehicle (Pusher) fee, cleaning fee, waiting time fee, additional labour or recovery services, undisclosed vehicle modifications or mechanical issues, changes to pick up or delivery locations after booking, special handling requirements not disclosed at the time of booking. Any applicable additional charges will be communicated to the customer whenever reasonably possible.

Vehicle Condition Requirements:

To ensure the safety of your vehicle, our equipment, and our employees, all vehicles accepted for transport must meet the following minimum requirements.

Vehicle Operability:

All vehicles must be in safe operating condition and capable of being loaded and unloaded under their own power. Each vehicle must have: A fully functional parking brake (emergency brake), sufficient fuel to drive a minimum of 100 kilometres, properly functioning steering and braking systems, tires that are properly inflated and safe for transport, suspension components that are in safe operating condition, and a battery capable of starting the vehicle without assistance. If a vehicle becomes inoperable during transport, pickup, or delivery due to mechanical failure, battery failure, or any other issue not caused by Verified Transport, a $100 Inoperable Vehicle (Pusher) Fee will apply.

Mechanical Condition:

Customers are responsible for ensuring that the vehicle is mechanically sound prior to transport.

The customer must disclose, before pickup, any known mechanical issues including but not limited to:

• Fluid leaks (oil, coolant, transmission, brake fluid, fuel, etc.)
• Starting issues
• Brake problems
• Steering concerns
• Suspension defects
• Electrical issues
• Any condition that may affect the safe loading, unloading, or transportation of the vehicle.

Failure to disclose known issues may result in additional charges or refusal of service, at our discretion. 

Vehicle Cleanliness:

Vehicles should be reasonably clean and free from excessive mud, dirt, snow, or debris. Vehicles that shed excessive rust, dirt, mud, or debris during loading, unloading, or transport, resulting in additional cleaning of our trailers, will be subject to a $100 Cleaning Fee depending on severity. We may not charge at fee, if the cleanup is minimal.

Loose and Aftermarket Parts:

All exterior and interior components must be properly secured before transport. This includes, but is not limited to: Aftermarket spoilers, splitters, diffusers, ground effects, roof racks, canopies, light bars, tonneau covers, body panels, loose trim, and removable accessories. Verified Transport is not responsible for damage resulting from improperly installed, loose, or unsecured aftermarket or removable components.

Personal Contents:

Vehicles are not to be used for transporting household goods, personal belongings, automotive parts, or other cargo unless specifically approved by Verified Transport at the time of booking. Approved contents: Must be declared prior to transport, must be securely stored, and must not exceed any weight limitations established by Verified Transport. Verified Transport reserves the right to refuse transport of any undeclared contents or remove unauthorized items prior to transport at the customer's expense. Verified Transport is not responsible for loss of or damage to personal belongings or automotive parts left inside a vehicle.

Vehicle Inspection:

A comprehensive four-corner inspection will be completed before loading and again upon delivery. Multiple photographs will be taken documenting the vehicle's condition, and a copy of the inspection report will be provided. All Vehicles are video recorded during loading and unloading, therefore; You agree that you or your authorized representative may be on digital video.

Delays and Refusal of Service:

Verified Transport reserves the right to refuse pickup if a vehicle: Is unsafe to operate, cannot be safely loaded or unloaded, does not meet the requirements outlined in these Terms and Conditions, contains undeclared contents, or presents a safety risk to personnel, or our equipment. Any additional labour, waiting time, recovery equipment, or special handling required due to the vehicle's condition, may result in additional charges.

Limitation of Liability:

Verified Transport is not responsible for: Mechanical failures occurring during normal operation of the vehicle, damage caused by existing defects, worn components, or pre-existing mechanical issues, damage resulting from improperly installed or unsecured aftermarket equipment, loss or damage to personal belongings or automotive parts left inside the vehicle, or fluid leaks caused by existing mechanical conditions.

Acceptance:

By requesting, booking, or paying for transportation with Verified Transport, the customer acknowledges that they have read, understood, and agree to these Terms and Conditions and confirm that the vehicle complies with the requirements outlined above. By paying this invoice or accepting transport services from us “Verified Transport” known as the “Company” – You agree to have signed your name, digitally, which implies that you agree to all our terms and conditions, making this a legal binding contract.